This privacy statement was last changed on August 11, 2026, last checked on August 11, 2026, and applies to citizens and legal permanent residents of Canada.
In this privacy statement, we explain what we do with the data we obtain about you via https://neolyspharma.ca/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact – Through phone, mail, email and/or webforms
The following categories of data are collected
- A first and last name
- An email address
- A telephone number
Retention period
We retain this data upon termination of the service for the following number of months: 24
1.2 To be able to comply with legal obligations
The following categories of data are collected
- A first and last name
- An email address
- A telephone number
Retention period
We retain this data upon termination of the service for the following number of months: 24
2. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
3. How we respond to Do Not Track signals & Global Privacy Control
Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie policy webpage.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.
8.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
- You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
- You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
- We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.
9. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
10. Contact details
Neolys Pharma inc.
2705 boul. Laurier, Québec, QC, Canada, G1V 4G2
Canada
Website: https://neolyspharma.ca/en/
Email: info@ex.comneolyspharma.ca
Phone number: +1 418-931-2195
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
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We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Hugo Gagnon, chef de la direction
info@neolyspharma.ca
Annex
Applicable laws
Neolys Pharma inc. is a company established in Quebec City, Quebec, Canada. The processing of personal information carried out through this website is governed by Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and by Canada’s Personal Information Protection and Electronic Documents Act. Where we process the data of individuals located in the European Economic Area or the United Kingdom, the General Data Protection Regulation also applies.
Person responsible for the protection of personal information
In accordance with Law 25, the person responsible for the protection of personal information at Neolys Pharma inc. is Hugo Gagnon, Chief Executive Officer, info@neolyspharma.ca, +1 418 931-2195. Any question, request for access, correction or withdrawal of consent, and any complaint, may be addressed to this person.
Where data is stored, and transfers outside Quebec
This website is hosted in Montreal, Quebec. Messages received through the contact form are delivered to a mailbox hosted on the same server. We do not communicate any personal information collected through this website outside Quebec. Should this change, we would first carry out the privacy impact assessment required by Law 25 and update this statement accordingly.
Legal basis for processing
For visitors subject to the GDPR, we process personal information on the following bases: your consent, for non-essential cookies and tracking technologies; steps taken at your request prior to entering into a relationship, or our legitimate interest in responding to enquiries addressed to us, for data submitted through the contact form; compliance with a legal obligation, where retention of information is required of us by law.
Automated decision-making
We do not make any decision producing legal effects or significantly affecting you that is based solely on automated processing of your personal information, and we carry out no profiling for that purpose.
Sale and sharing of information
Neolys Pharma inc. does not sell or rent personal information, and does not exchange it for any consideration.
Confidentiality incidents
We maintain a register of confidentiality incidents. Where an incident presents a risk of serious injury, we promptly notify the Commission d’accès à l’information du Québec and the individuals concerned. Where the GDPR applies, we notify the competent supervisory authority within seventy-two hours.
Representative in the European Union
Neolys Pharma inc. is not established in the European Union and has not designated a representative there within the meaning of Article 27 of the GDPR. Our processing of personal information relating to individuals located in the Union is occasional, involves no special categories of data within the meaning of Article 9, and is unlikely to result in a risk to the rights and freedoms of the individuals concerned. The exemption set out in Article 27(2) therefore applies. This assessment is reviewed if the nature of our activities in Europe changes.
Recourse
If you are not satisfied with how your request or complaint has been handled, you may contact the Commission d’accès à l’information du Québec for residents of Quebec, the Office of the Privacy Commissioner of Canada for other Canadian residents, or the supervisory authority of your Member State, or the Information Commissioner’s Office in the United Kingdom, if the GDPR or UK GDPR applies to you.
